Buddypress Avatars are not showing.

#612648
  • Resolved Edward
    Rank Math free

    The buddypress avatars are not showing. I have the latest updated version of the plugin. When i deactive the plugin it starts showing. And it is completly runing the user exerpeince because i have an avatar after every image. I have applied the solution that you gave by adding a code to function.php but still doesn’t show up.

    add_filter( 'rank_math/frontend/title', function( $title ) {
    if ( bp_is_current_component( 'activate' ) ) {
    return false;
    }

    return $title;
    } );

    https://snipboard.io/AtrPDK.jpg

    When i contacted the bimber (my theme developer) they said that many users have reported the same issue. They recommended me to swith to other plugin.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please ensure that you are using the latest version of Rank Math plugin. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    Also, please share your website’s recent error logs so we can determine what’s causing the issue.

    You can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.

    If you prefer, we can check the issue ourselves on your WordPress dashboard. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Edward
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    We can see that the avatars on our account are showing without any issues as you can see here:
    Avatars

    Please share the exact page where the issue is happening so we can check on that and see if the problem persists.

    Looking forward to hearing back from you.

    Edward
    Rank Math free

    Because you have choosen an avatar, try in private tab. Below is the screenshot of all of the three browsers (chorme, edge, firefox) as you can see in firefox it has completly ruiend the whole layout. Please check this by deactivating the rankmath and it solves automatically.

    https://snipboard.io/LpAb4K.jpg

    Edward
    Rank Math free

    Okay i guess this problem is not related to your plugin. Thank you for the help.

    Hello,

    Thank you for the update.

    We’re glad that you have already managed to find the root cause of this issue.

    However, if you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

    Looking forward to helping you.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Buddypress Avatars are not showing.’ is closed to new replies.