Hello,
We apologize for the issue you are facing with the broken URLs and missing SEO metadata on your website. Thank you for bringing this to our attention.
To address the discrepancy between the URLs in your WordPress dashboard and those on your live site, we recommend performing a few checks:
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Permalink Settings: Go to WordPress Dashboard → Settings → Permalinks and simply click Save Changes. This can help refresh the permalink structure and resolve any inconsistencies.
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Database Cleanup: Since you mentioned removing Rank Math-related database tables, ensure that you have not accidentally deleted any essential tables or data. If you have a backup, consider restoring it to see if that resolves the issue.
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SEO Metadata Recovery: For the titles and meta descriptions that have disappeared, you can manually re-enter them in the Rank Math meta box for each page or post. If you have a backup of your database, restoring it may also recover the lost metadata.
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Check for Conflicts: Sometimes, other plugins or themes can conflict with Rank Math. Try deactivating other plugins temporarily to see if that resolves the issue.
If these steps do not resolve the problem, we recommend replying to this ticket with more details about your site setup or any specific error messages you are encountering. A human agent from our support team will then be able to assist you further.
Thank you for your patience, and we look forward to helping you resolve this issue!
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
Dear Rank Math Support,
I am experiencing several critical issues with the Rank Math plugin on my website, and I need urgent assistance:
Module Activation/Deactivation Error:
Whenever I try to activate or deactivate any module, I receive the following error:
“No route was found matching the URL and request method.”
Unsuccessful Reinstallation:
I have uninstalled and reinstalled the plugin, but the error persists.
Database Restoration:
In an attempt to solve the issue, I restored the website database to a previous backup.
Loss of Access to Meta Title and Description Fields:
After the restoration, I am no longer able to access or edit the meta title and meta description fields from Rank Math. However, these values still appear to be present on the site.
Concerns:
This situation is seriously affecting my SEO management and site visibility. I am worried about the loss of data and the overall functionality of the plugin.
Please provide guidance on how to resolve these issues as soon as possible.
If you need admin access or further technical information, I am happy to provide it.
Thank you for your prompt attention.
Best regards,
Alberto
https://gyazo.com/6c15583c4e9020113fdd4e463f34cbd6
Hello,
Thank you for your patience.
The issue is with the rewrite code in your server configuration. It applies a trailing slash to our API route below:
/wp-json/rankmath/v1/saveModule
To fix this, adding the condition line RewriteCond %{REQUEST_URI} !^/wp-json (exclude wp-json URLs) to your trailing slash redirect rule should work.
The edited redirect will look similar to the one below:
#Add Trailing slash for end of the URL
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_URI} !^/wp-json
RewriteRule ^(.*[^/])$ /$1/ [L,R]
You can forward this message to your web host so they can properly exclude the wp-json link from your htaccess or configuration.
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
