Bricks and RankMath

#1109688
  • Resolved Andrew
    Rank Math free

    Hi, I’ve recently installed RankMath on top of a Bricks installation. Each time I open a post, make no changes, and then click back, it prompts me with “Leave Site? Changes that you made may not be saved” with either ‘cancel’ | ‘leave buttons’. Nothing was changed, and even clicking Save and then going back a page still shows the dialog box.

    I’m on the most recent RankMath plugin as of Friday 26th.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Andrew
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Sorry, but the temporary admin login isn’t working at the moment. Can you please renew and extend it for another 3 days so our team can debug the issue?

    Looking forward to hearing back from you.

    Andrew
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Andrew
    Rank Math free

    Sorry! Client no longer wants to use RankMath, so you can ignore this request!!

    Hello,

    No problem at all, and thank you for updating us.

    We completely respect your client’s decision. If they ever decide to come back to Rank Math in the future, we’ll be more than happy to welcome them and support them again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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