Breaking Other Plugins

#97031
  • Resolved Holly Mccaig

    4 years, 2 months ago

    Rank Math free

    The latest update for Rank Match broke another plugin. I had originally contacted that company (XLFinale). Here was their reply:

    We checked the issue and we found that js file from Seo rank math
    seo-by-rank-math/vendor/cmb2/cmb2/js/cmb2.min.js is causing this issue on Finale. See the error on console : https://i.imgur.com/bBE77Y0.png

    So, we commented this line as shown in the image https://i.imgur.com/e9VpY6f.png. After commenting it, everything works fine. But we cannot comment it as it might be rendering on other pages as well.

    If you will disable the Seo rank math plugin or roll back to older version of this, then Finale will work fine.

    So we would like to suggest you to talk once with Seo by rank math plugin author for this and tell them that this line https://i.imgur.com/e9VpY6f.png is causing issue.

    I have disabled Rank Math for now.

Viewing 1 replies (of 1 total)
  • Jitendraa

    4 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Breaking Other Plugins’ is closed to new replies.