breadcrump with category - Support

Resolved Mihai Ciufudean
4 years ago

Rank Math free

Hello,
How can I activate the parent category for products? on the product page.
For the product in the sensitive Data I have right now Breadcrumb:
Baloane – Baloane Latex Albastre Metalizate
It should he:
Baloane – Baloane metalizate – Baloane Latex Albastre Metalizate

it’s missing: Baloane metalizate

I followed your tutorial but it activates only on Category.

The client has Rankmath Pro but I don’t have access to that account.

Viewing 12 replies - 1 through 12 (of 12 total)

Prabhat
4 years ago

Rank Math agency

Hello,

Thank you for contacting us.

Please head over to your WordPress admin area > Rank Math > General Settings > Breadcrumbs, and enable the Show Category(s) option and see if that gives the desired output.

Let us know how that goes.

Thank you.

Mihai Ciufudean
4 years ago

Rank Math free

Hello,
I tried to explain to you that that function is active

https://prnt.sc/VNXmKoe-tGys

Jaideep Asrani
4 years ago

Hello,

The breadcrumbs on your site are not being added by Rank Math. They are being added by your theme. Please check your theme option to disable them and then follow this guide to add Rank Math’s breadcrumbs on your site: https://rankmath.com/kb/breadcrumbs/

Let us know how that goes. Looking forward to your update.

Thanks.

Mihai Ciufudean
4 years ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Mihai Ciufudean
4 years ago

Rank Math free

The problem is not from the theme…please see the loom video.

Jaideep Asrani
4 years ago

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Mihai Ciufudean
4 years ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Mihai Ciufudean
4 years ago

Rank Math free

I created the temp login.

add_action(‘ocean_before_content_inner’,function(){
echo do_shortcode(‘[rank_math_breadcrumb]‘);
});

is in Plugins -> Plugin File Editor -> Multy-Custom-Addon -> functions.php -> Line 6

Mihai Ciufudean
4 years ago

Rank Math free

Also for the product i don’t have his category in breadcrumb

Azib Yaqoob
4 years ago

Rank Math business

Hello,

Your current breadcrumbs are generated by your default theme. Kindly contact the theme developer to disable or configure this feature. We recommend that you should only use only one plugin/theme to generate the breadcrumbs, else it might create duplicate breadcrumb issues.

After disabling your theme’s default breadcrumb settings please follow this guide to configure Rank Math’s breadcrumbs properly:
https://rankmath.com/kb/breadcrumbs/

We hope that helps. Please don’t hesitate to contact us again if you need further assistance.

Mihai Ciufudean
4 years ago

Rank Math free

That’s crazy…the theme breadcrumbs are disabled…
I will text the support of the theme.
Sorry for disturbing you.

Also, I will keep this ticket open until I resolve the problem.

Thanks!

Princess
4 years ago

Hello,

Sure, we will keep this ticket open until you confirm that your issue is resolved. Let us know if you need any further assistance with this.

Looking forward to hearing from you.

RankBot
3 years, 11 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘breadcrump with category’ is closed to new replies.