breadcrumbs primary category bug

#235258
  • Resolved awaaxyb
    Rank Math free

    Hello,

    I set the primary category for some of my products but actually the bug is that in the breadcrumb I don’t see the primary category but the first category who was created, and who is checked in the woocommerce product settings

    I check this post before : https://support.rankmath.com/ticket/woocommerce-breadcrumb-bug/
    Apparently this is a old problem, who was fixed in an update but now, on my side I still have this problem.

    Thank you for help
    PS : I use the themify builder pro editor
    awaax

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thanks for sharing the details.

    I can check that you are using WooCommerce breadcrumbs:

    The primary category feature only works for Rank Math breadcrumbs. It will not have any effect on WooCommerce breadcrumbs. Please disable the WooCommerce breadcrumbs and add Rank Math to display the primary category in breadcrumbs. Here is a guide that can help you with setting up Rank Math breadcrumbs: https://rankmath.com/kb/breadcrumbs/

    Hope this helps. Let us know if you need any further assistance.

    Ok thank you.

    I check the “how to” tutorial but when I go to general settings I can’t see the “breadcrumbs” tab anywhere. Where can i find this breadcrumb function option ?

    I found it in the video, not on your blog article : https://rankmath.com/kb/breadcrumbs/
    maybe you should add the” go to advanced mode ” before on the article 😉
    thank you

    Hello,

    We are glad that your issue is resolved.

    We are constantly working on improving our knowledge base articles and will surely take your suggestion into consideration.

    Please don’t hesitate to get in touch in case you need any other assistance.

    Thank You.

Viewing 6 replies - 1 through 6 (of 6 total)

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