Hello
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The link is not opening.
Please add such details in the Sensitive Data section.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We can take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Is there a way of solving this without having to share my login data.
The plugin to generate a temporary login only allows me to add a temporary user through their email.
Hello,
Well, we need to log in because the cause of the issue could be a lot, so the best (and fastest) way to solve it is by being checked by us.
You can add any e-mail there, for example, s******@r***********
Looking forward to help you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.