breadcrumb issue - Support

Resolved Get Goinng
2 years, 12 months ago

Rank Math free

Hi there,

I have installed Astra theme and have tried enabling breadcrumb but still it is not working.

Done with –

https://wpastra.com/docs/add-breadcrumbs-with-astra/#3.-with-rank-math-plugin

this is the message in breadcrumb settings –

This option cannot be changed since your theme has added the support for Rank Math Breadcrumbs using:

Viewing 3 replies - 1 through 3 (of 3 total)

Md. Sakib Khandaker
2 years, 12 months ago

Rank Math agency

Hello,

Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.

Get Goinng
2 years, 12 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Jeremy
2 years, 12 months ago

Hello,

The message you see in our breadcrumbs settings indicates that the breadcrumbs are already enabled and to be handled by the theme.

Please head over to your WordPress Dashboard > Themes > Customize > Breadcrumb and make sure you have enabled the option “Enable on Singular?”. The breadcrumbs should show up on any singular posts. Please refer to the screenshot I shared in the sensitive data section.

Hope that helps. Thank you.

RankBot
2 years, 11 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘breadcrumb issue’ is closed to new replies.