Hello,
We apologize for the issue you are facing with your order. Unfortunately, downgrading or changing your subscription directly is not possible at the moment. However, we can process a refund for your purchase of Content AI, and then you can purchase the Rank Math PRO subscription that you intended to buy.
Please let us know if you would like us to proceed with the refund for your Content AI subscription. For more details, you can refer to our knowledge base article on this subject: How to Downgrade Your Plan.
Thank you for bringing this to our attention, and we look forward to assisting you further!
Please process the refund for the Content AI. Then i will purchase the Rank Math PRO .
Thank you
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have gone ahead and refunded your recent transaction with us. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
You may proceed with purchasing the PRO plan here: https://rankmath.com/pricing/
Hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
