Bought the Pro Version with the wrong E-Mail Adress.

#1108364
  • STOP OVER REISEN
    Rank Math pro
    Content AI Starter

    Dear Rank Math SEO Support Team,

    we recently purchased the Pro version of Rank Math directly via WordPress. Unfortunately, we accidentally entered the wrong email address during the purchase process, as we assumed it was only needed for the invoice.

    Could you please update the account accordingly so that we can access and manage our Pro subscription properly?

    Thank you very much for your support.

    Best regards,
    Stop Over Reisen

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with your Rank Math Pro subscription. Thank you for raising this concern.

    To update the email address associated with your Pro account, please reply to this ticket and include the correct email address you would like to use. If you have any additional details, such as the email used for the purchase or a screenshot of the invoice, that would be helpful as well.

    Once you provide this information, a human agent from our support team will assist you further.

    Thank you for your understanding, and we look forward to resolving this for you!

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    STOP OVER REISEN
    Rank Math pro
    Content AI Starter

    Currently, the Pro Version is linked to “s***********@s**********”, but we would kindly like to ask you to change it to “m*************@g********”. Thank you!

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.

    As requested, we have merged your accounts with the main email address m*************@g********.
    The auto-login link is placed in the sensitive data section.

    Please check on your end if everything is working as expected.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

Viewing 3 replies - 1 through 3 (of 3 total)

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