Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that your website may not be connected to the correct Rank Math account, or you might not have installed the PRO version alongside the Free version.
Here are some steps you can follow to troubleshoot this issue:
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Check Your Account: Log into your Rank Math account and ensure that you have purchased the PRO version with the email address you are using.
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Install Rank Math PRO: Make sure you have both the Free and PRO versions of Rank Math installed on your WordPress site. You can refer to this guide on how to install Rank Math PRO.
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Connect Your Account: After installing the PRO version, navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help and connect your Rank Math account. Ensure you are connecting with the same account that has the PRO subscription.
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Disconnect and Reconnect: If you still do not see the PRO features, try disconnecting your account and then reconnecting it. You can do this by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help and clicking on Disconnect Account.
If you continue to experience issues, please reply to this ticket with your website URL, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we hope to resolve it for you soon!
Nothing resolves as in my account, not showing the pro versions. Please assist me with any teammate
Please assist me with your teammate. I want to solve this as you have also given me invoice that you have deducted. Waiting to connect please
My website URL: https://webzdemlimited.com/
Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on the account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
Hi Adetayo,
I have made a purchase by using this email:
a******@w*****************
This email is my company email provided by Hostinger platform.
But when I setup the wizard of fank math and follows the steps in WordPress, there I use from google account email that is:
r************@g********
But Webzdem Limited is connected to Rank math only for free version, not for pro version. Please resolve this issue
Hello,
Sorry about that. Sometimes it takes a couple of minutes for the system to update but we can see that your account now includes the PRO subscription which can be installed following this guide: https://rankmath.com/kb/rank-math-pro-license-key/
While we are at it, we highly recommend going through the following: “Complete Rank Math Tutorial 2024 – SEO Tutorial For Beginners”. This guide will help you set up the plugin completely and correctly, along with Rank Math’s features:
https://www.youtube.com/watch?v=cQLvCBVev3I
To get more information, please check out these links:
– https://rankmath.com/kb/how-to-setup/
– https://rankmath.com/kb/score-100-in-tests/
– https://rankmath.com/kb/titles-and-meta/
– https://rankmath.com/kb/does-installing-rank-math-guarantee-rankings
– https://rankmath.com/kb/how-to-use-content-ai/ (this is revolutionary)
Hope that helps and please do not hesitate to let me know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
