bought rank math pro but not in my account

#830860
  • Resolved Ahad OC
    Rank Math pro
    Content AI Starter

    Hi,

    I just re bought rank math pro but the rank math pro download isnt available in my account please advise.
    You have no active subscriptions. Find your first subscription in the store.

    but i bought it… its not available for downloada. the pro version.
    -Mirza

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    I’m sorry to hear about the issue you’re facing with accessing your Rank Math PRO download after purchasing it. If you are unable to find the Rank Math PRO download in your account, it might be due to a mismatch in the email address used for the purchase.

    To resolve this, please log into your Rank Math account and ensure that you are using the correct email address associated with your Rank Math PRO purchase. If you still can’t find the download, it’s possible that you may have used a different email address during the purchase process.

    In such cases, I recommend reaching out to our support team by submitting a ticket here. Our team will assist you in locating your Rank Math PRO account and ensuring that you can access the download successfully.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    If you need further assistance or have any other questions, feel free to let us know.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How To Downgrade Your Rank Math PRO Subscription » Rank Math
    Where Is My Rank Math PRO License Key?

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Sometimes, it may take time for the purchased subscription to reflect in your account.

    We checked your account from our end and we can confirm the PRO subscription has been applied and is ready for use. Please check here again to download the plugin: https://rankmath.com/my-account/

    You may also refer to this guide: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Hope that helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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