Hello,
We apologize for the inconvenience you are facing with accessing the PRO features due to using the wrong email during the purchase. We understand your frustration and appreciate your patience.
To resolve this issue, since you have already submitted two tickets without a satisfactory resolution, we recommend providing detailed information in a new ticket and assigning it to our human support team for further assistance. You can do this by clicking on the “Open Ticket” button here.
Our dedicated support team will prioritize your case and work on resolving the email linkage problem promptly. Thank you for bringing this to our attention, and we will ensure that your concern is addressed effectively.
If you have any other questions or need further assistance, please don’t hesitate to reach out. We are here to help you.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Why Should You Avoid Group Buying and Sharing Rank Math PRO Subscription? » Rank Math
Rank Math Refund Policy » Rank Math
Still nothing. Opened three tickets, it’s been over 4 hours and still no contact from support staff to resolve this.
It’s been almost 24 hours since the purchase and still no response from customer support staff..
Hello,
Thank you for contacting Rank Math support and we apologize for the delay in getting back to you.
We can see that this issue has been resolved via email, so we’re going to go ahead and close this ticket and all the other related ticket about this issue.
If you need help with anything else, please create another ticket and we’ll be happy to help.
Thank you for choosing Rank Math
