Bought Pro version showing FREE in WP

Hello, we’re sorry to hear that you’re facing this issue with your Rank Math Pro version showing as FREE on your WordPress site.

To resolve this, please ensure that you have connected the correct email address to your Rank Math Pro account. If the email used for the Pro purchase is different from the one associated with your FREE account, you will need to merge the accounts or change the email connected to your Pro account.

Here are the steps you can follow:

1. Log into your Rank Math account and check if you can download the Pro version from your dashboard.
2. If you cannot find it, please reply to this ticket with the email address you used to purchase the Pro version or a screenshot of your invoice. This will help our support team assist you better.

For more detailed guidance, you can refer to this article: I Purchased Rank Math PRO but Rank Math is Still Showing FREE.

Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

Thank you for your query, and we are so sorry about the trouble this must have caused.

We found your subscriptions on the account connected to A***********@y**********.

Given your situation, one solution could be to merge both accounts, consolidating all plans and credits under one primary email address.

By doing this, we can ensure that all your purchases and tickets are centralized.

If this solution is agreeable, please confirm which email address you want to retain as your primary account and which one you wish to discard?

Could you please share the email ID in the below format:

Make this email primary : { prefered primary email here }
Discard this email : { email to be discarded here }
Once we receive your confirmation, we will merge the accounts and ensure that all your purchases, are available under your preferred account.

We really look forward to helping you.

Thank you.

Hello,

We have gone ahead and merged your accounts and kept the preferred email address. Please check from your end if everything is in order.

As for your issue with the website, please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

Let us know how that goes. Looking forward to helping you.

Hello,

Sure, let us know how this goes.

Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

Looking forward to helping you.

Thank you.

Hello,

The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work.

You can also find more information on how Rank Math Free and PRO plugins work together on your website:
https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

Hope this helps and please don’t hesitate to let us know if you have any other questions.

Thanks.