bought pro

#443540
  • Resolved Colin Castle
    Rank Math pro

    Hi, i bought Rankmath Pro but i never received a download, so i found one myself, installed it but it thinks i am a free user?

    Bought yesterday; Order Reference: RANKMATH220901-4782-69634

    Can you advise

    Thank you

    Colin

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    I checked the current order and it seems to be associated with the email address I added in the sensitive data section.

    Would you like us to merge your account to that account? Let us know which you prefer.

    Looking forward to helping you.

    Hi Yes, c****@w**************** is fine
    I am using Rankmath on my main site; http://www.webcentreplus.com

    Can you activate this as pro please

    Thank you

    Colin

    Hello,

    Thank you for your patience.

    We have merged your accounts as requested.

    Please check on your end if everything is working as expected.

    Please go through this video tutorial that shows you how to get started with your PRO license:

    Steps to be followed:
    1. Ensure that you are logged in to your paid account
    https://rankmath.com/my-account/edit-account/
    paid account rank math

    2. Disconnect and reconnect your account from inside WordPress:
    disconnect and reconnect Rank Math
    WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Hope this helps.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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