Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
You should be able to download Rank Math PRO plugin files from your registered account from here: https://rankmath.com/my-account.
If you cannot download RM PRO from your account, please get in touch with our support at s******@r*********** with your registered email ID to have this resolve for you.
I hope this helps. Looking forward to helping you.
I Already mailed them (s******@r*************** they are not replying. Whenever I going to MY Account sections its showing Buy Now.
Hello,
Thank you for following up.
Could you confirm if you used the same email on your account for purchasing the PRO version? Your email on this account is attached in the designated Sensitive Data section.
Thank you, and looking forward to your update.
Hello,
We have fixed the issue for you.
Please try to login now.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
There is some suspicious activity going on with your account. You have bought the product twice and asked for a refund both times. There are multiple payment sources linked to your account.
We have taken note of your IP and other details and if you attempt to use our payment processor to test card information again, we will report you to the authorities.
Hope that helps and good luck.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
