Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I never got any emails. It just said my card was charged and an email would be sent.
Hello,
We have noticed a subscription with the information you shared but under a different email address. Please refer to the sensitive data section on this ticket to see the email address.
Would you want us to merge the accounts under a single email address? If so let us know the preferred one to keep using.
Looking forward to hearing back from you.
Yes, please. Please merge the accounts under one single address. I see the issue now. It should be r***@a************. Please merge the accounts under that email address.
Thank you
Will you please send the download to the Plugin I have paid for to the email address I have confirmed? I have a website that I would like to get launched but I need to set up the SEO first. Thank you
Hello,
We have moved the subscription to this account so you have access to it.
If you want to change the email address under this account you can do from here: https://rankmath.com/my-account/edit-account/
Given that the email shared above doesn’t exist on the system we couldn’t merge the account to that.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
