-
I hope you have a nice night, I have a problem with my sitemap as it is not visible (previously I was using Yoast) sitemap
Another thing is that in the pages the name of the page is not shown
-
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/Let me know how it goes.
As for the page titles, please make sure you have added the
%title%variable to your snippet editor as shown in this screenshot: https://i.rankmath.com/3jzKi9. Or check if you have configured the global SEO title in Rank Math > Titles & Meta > Post Types: > Pages > Single Page Title.If this issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
shortly send the login data
I already submitted the data, I could not resolve the issue of the sitemap
Hello,
Thank you for the follow-up, and sorry for the delay.
I’ve checked your site, and it seems that you have already flushed and excluded your sitemaps from being cached.
The sitemap is still showing an empty page but contains Rank Math source code. In this case, please check your website’s root directory if you have a static file named
sitemap_index.xmlPlease delete/rename that file as Rank Math generates your sitemap dynamically. We wanted to further check your FTP, but the user has very limited access (nothing is showing).
I hope that helps. Thank you, and looking forward to your update.
I already contacted the technical support of my hosting to create an ftp account with greater access
I don’t have any sitemap_index.xml file in root directory
Hello,
Thank you for keeping in touch with us.
I tried conducting a plugin or theme conflict troubleshooting to further check what’s causing the sitemap issue but I wasn’t able to fully test it since there are no basic themes.
Can you please install a basic theme and see if the blank sitemap issue goes away? You may install WordPress’s “Twenty Twenty-One” theme and see if it does.
If the issue persists even switching to a basic theme, please include your FTP with full access to all of your directories so we can further investigate.
We are looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
The FTP account with full access has already been created and the access link to wordpress has been updated, you can now review
Hello,
Thanks for getting back to us.
This issue was caused due to the fact that your blog name had a Unicode character instead of the letter
éin the database.
I corrected the situation and the sitemap is now correctly being displayed.
If you have any other questions don’t hesitate to get in touch.
thanks you are the best
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
The ticket ‘blank sitemap’ is closed to new replies.