Blank page again

#13383
  • Resolved Visual Development

    5 years, 2 months ago

    Rank Math business
    Content AI Starter

    Hi

    I am receiving a blank page again. It was fixed a while ago by removing rankmath_seo_analysis_results from the option table, but now having the same error again, but rankmath_seo_analysis_results is not in the option table anymore to delete.

    Thanks

    Edwin

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    This should be present, please perform a search for “rank_math_seo_analysis_results” option instead?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Visual Development

    5 years, 2 months ago

    Rank Math business
    Content AI Starter

    Hi Michael

    I checked again, but not showing.

    See attached

    https://visualdevelopment.com.au/wp-content/uploads/2019/08/screenshot.png

    After updating to latest version, iam getting the following error

    Fatal error: Uncaught Error: Cannot use object of type RankMath\SEO_Analysis\Result as array in /home/visual/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-result.php:126 Stack trace: #0 /home/visual/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(179): RankMath\SEO_Analysis\Result->get_status() #1 /home/visual/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(110): RankMath\SEO_Analysis\SEO_Analyzer->get_graph_metrices() #2 /home/visual/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-seo-analyzer.php(102): RankMath\SEO_Analysis\SEO_Analyzer->display_graphs() #3 /home/visual/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/views/main.php(56): RankMath\SEO_Analysis\SEO_Analyzer->display() #4 /home/visual/public_html/wp-content/plugins/seo-by-rank-math/vendor/mythemeshop/wordpress-helpers/src/admin/class-page.php(259): in in /home/visual/public_html/wp-content/plugins/seo-by-rank-math/includes/modules/seo-analysis/class-result.php on line 126

    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thank you for getting back to us.

    We released version 1.0.32.1 to address this issue. If you are still facing this issue, please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Visual Development

    5 years, 2 months ago

    Rank Math business
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 2 months ago

    Rank Math pro

    Hello,

    Thanks for the follow up.

    I have logged in to your site and fixed the error by deleting the “rank_math_seo_analysis_results” entry from the options table on your database.

    Feel free to contact us for any other questions, comments or suggestions.

    Thank you.

    RankBot

    5 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Blank page again’ is closed to new replies.