Hello,
Thank you for contacting Rank Math support.
You already have a PRO plan. If you want to renew it using the Black Friday deal, please purchase a new PRO plan and let us know. We will use the new plan to extend the existing one.
Looking forward to helping you.
ok. Thank you., I will do that
What If I can renew the existing pro plan which is 79$, There is no discount for existing customers.
Hello,
That is possible. Please allow the renewal to be initiated and get back to us here and we’ll partially refund your purchase to match the previous price you usually pay.
We look forward to hearing from you.
Thank you for choosing Rank Math.
still looking for your initating my renwal with a discounted price. thank you
Hello,
FastSpring, our payment processor, automatically tries to charge your payment method on the due date and then 1, 3, and 5 days after a declined rebill/payment failed.
There is no option to renew manually at this time.
Please ensure that your payment method has enough money, including VAT/Tax, to cover the renewal and avoid any issues upon renewing your subscription.
Then revert to us when the renewal has successfully gone through.
Thank you.
I have enough money. Please send me link to pay and will pay through Paypal gateway
thank you
RAJ BALAN
Hello,
We cannot generate a payment link as the renewal will be processed automatically.
Since you would like to pay through Paypal, please update your payment method if you have not: https://rankmath.com/kb/update-change-payment-method/#update-payment-method
This way, the payment will be processed automatically from your Paypal account
Hope this helps.
Don’t hesitate to get in touch if you have any other questions.
Already purchased
Date
2 December 2024 at 6:00:55 p.m. IST
Transaction ID
4PL37595BB065850P
Gross amount
-$ 69.62 USD
Transaction status
Completed
Billing Agreement ID
B-3JF05325HU054980E
Reason
Billing Agreement
Hope you will update my records with your
My payments are not showing in my account. Please update
Hello,
We have already refunded the Content AI purchase you made on 2nd December 2024. Your upcoming renewal for Rank Math PRO is on 18 December 2024 and we have changed the upcoming renewal price to just $59 as well.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
I have not received the refund of payment made on 2nd December 2024
To day again you have renewed my Rankmath pro. You are not coming through Paypal gateway and is causing serious concern for raising dispute. Too many mails are made for your careless reply at your own time. I will cancel everything from Rankmath.
You have taken 2 times payment for the same product – Rankmath Pro – once on 2nd December and another on 17th December 2024.
Kindly Refund the amount paid on 2nd December 2024
Not yet received. ridiculous.very rude methods you follow
You have charged again
17-Dec-2024 Authorization to Bright Market LLC dba FastSpring Details -$ 84.82 USD $ 0.00 USD -$ 84.82 USD
Date
17 December 2024 at 1:19:04 p.m. IST
Transaction ID
8P692597X04068730
Gross amount
-$ 84.82 USD
Transaction status
Completed
Billing Agreement ID
B-3JF05325HU054980E
Whats happening. who is this taking payment without authorisation.
I think I will cancel everything and claim from Paypal
Hello,
In our last reply, we mentioned that your next renewal was due on 18th December. However, the payment didn’t go through when we tried:
We have canceled the subscription, so you will not be able to make the payment again.
As for your 2nd December payment, we promptly refunded it with refund reference number RANKMATH240102-2110-82109X you can refer to the screenshot below for reference:
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
