Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
That seems like a caching issue if the notifications are not getting dismissed. Can you please clear your website and server-side cache as well and see if that helps?
I hope that helps. Thank you, and looking forward to your update.
Yes, I tried that but it does not help. It only disappears after disabling Rank Math.
Best regards.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
BTW: We are a large publication site, and I think this module should offer a way to disable this notification, because it does not makes any sense to throw more than 45 notifications a day. If I want to now if the Instant Indexing is working, I can just simply check my Bing Webmaster account.
Best regards.
Hello,
Thank you for your feedback, we will definitely consider removing this notification, or adding an option to disable it.
Until then, you can make a small change in the plugin code to disable this notification. For this, you need to find and delete the following code in `seo-by-rank-math/invludes/modules/instant-indexing/class-instant-indexing.php (line #290):
Helper::add_notification( $data['message'], [ 'type' => $notification_type ] );
The same code appears 3 times in the file, and they are responsible for the same notification appearing in different situations. You can safely delete them all, but it’s the one on line #290 that adds the notification on the save_post event (when a post is published or updated), that is probably the one causing the issue on your site.
Hope that helps.
Hi there,
Thanks for your reply. We did these changes, however, the notification is stuck in our WordPress backend…
Best regards.
Hello,
It is rather strange that the issue persists even after making the change. Perhaps it is related to the caching on your site or server.
One more thing you can try is deleting the notice storage option in the database: please find the wp_options table (the wp_ prefix might be different in your setup) and inside that, find the row where the option_name is rank_math_notifications. You can use PhpMyAdmin or any other database manager for this. Instead of deleting you can also change the option_name column for this row, for example add an underscore, like rank_math_notifications_, that will prevent it from getting loaded.
Don’t worry, the option will be re-created automatically when it’s needed next time.
Please let us know how that helps. Thank you.
Hi there,
Sorry but I can’t find any rank_math_notifications in our _options table
Any other table I must search?
Best regards.
Hello,
That is odd. Can you please share your cPanel or phpMyAdmin logins so we can try to locate them for you?
Sure. I edited the sensitive data with the PMA access.
Best regards.
Hello,
We are able to log in but when we clicking on any option – it logs us out and the loop repeats.
We cannot make any changes like this.
Hello,
I’d like to add that if you are using some kind of cache (a plugin, or something on the server level) then please try deactivating that too, as it can cause such issues.
Hope that helps.
Hi there,
You were right. It seems like a conflict exists between Redis Cache and Rank Math. After stopping Redis in our server, the notification has disappeared.
Thanks for your support and patience. We’re considering upgrading to RM Pro, even if we don’t use the Pro features, just for your fantastic support.
Best regards.
Hello,
We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Thank you for your patience.
Just a quick update that we have fixed this issue on one of our recent releases.
Please update Rank Math & all other plugins, themes and WordPress to the latest version.
The issue should be fixed.
If not, please feel free to open a support topic or reply to this message and we will be more than happy to assist.
