Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
I’ve checked your sitemap and robots.txt as well, and it seems that they are already working fine.
Can you please follow these steps?
1. Flush the Sitemap cache by following this video screencast (200 links per sitemap):
https://i.rankmath.com/xXXhDt
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server.
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Submitting only the main sitemap is usually the recommended scenario and works for most sites. Could you please submit all your sitemaps and give Bing some time to recrawl your website?
I hope that helps. Thank you, and looking forward to your update.
Hi Reinelle and thanks for your reply.
Steps you suggest are already something that i did. Also, sitemap for posts and pages was already sent after i saw that the index sitemap retriev only the categories… I have no idea what else can i do. Thats why i ask for help here 🙂
I have also tryed the instant indexing with the bing API, but nothing happen. Still, if i try to check an url i got back an error like :
“The checked URL is known to Bing but has some issues that prevent it from being displayed to users. It is advisable to follow Bing Webmaster guidelines.”
If i try the “check live url” the error disappear and i got back a message which say something like : “The url can be indexed by bing”
* sitemap isnt cached
* sitemap for post and page was sent, but urls still arent indexed
* all site cache was empty
I love that plugin, will be a very loose if id be forced to change…
Hello,
Thanks for getting back to us.
It seems that your page has multiple robots meta tags and that might be causing this issue.
Tag #1:
Tag #2:
The last one is added by Rank Math and as you can see it has all the appropriate settings to get the page indexed. The first one is not added by Rank Math and it’s not configured properly.
Kindly, remove the first one if you added it manually or check if it’s added by some plugin and configure it so it’s removed.
Let us know if this helps fix the issue.
Looking forward to hearing back from you.
Thanks Miguel,
I removed that issue, anyway that meta tag was added yesterday, so it might be not the problem…
An update, today the index sitemap seem to retrieve post, pages and category, but problem is still present.
Hello,
Thank you for the update, and sorry for the delay.
I’ve checked the affected URL you have provided, and it seems that it is already showing in your sitemap as well on the Google Search results page.
If a URL is on Google, there is technically no reason for it to not be included in Bing unless Bing has some reason to not index a page like DMCA, copyright content, nulled content, copied content, etc.
In this case, you can contact Bing to know the exact reason as from checking the page source, there are no apparent issues.
You could also try various site audit tools to check if there is an issue with your website.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Well, thats a very mistery. I check every single page of that website and there is not a single error.
Copyright question is to exclude as everything in that website is our.
I contact bing support and im actually wait for a reply.
Hello,
Thank you for the update.
Please let us know how this goes.
Meanwhile, you contact us anytime to assist you further with anything else.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
