Billing / subscrption problem

#975106
  • Resolved Danielle Berg

    9 months, 3 weeks ago

    Rank Math free

    Hey, I have a problem with my subscription.

    I have paid for RankMath Pro with another e-Mail address, but cannot log with that one into RankMath for some reason.

    Now I have this account here which is not a Pro Account yet. Is there any chance to either connect the billing/subscription with this account here or correctly activate the pro account with the one that is connected to the subscription?

    Thanks for your help!

    Danielle

Viewing 1 replies (of 1 total)
  • Miguel

    9 months, 3 weeks ago

    Hello,

    Thank you for contacting support.

    The PRO account is under the email address we added to the sensitive data section of this ticket.

    Would you want us to merge the accounts under a single email address? If so, what is the preferred one?

    Looking forward to hearing back from you.

    RankBot

    8 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Billing / subscrption problem’ is closed to new replies.