Hello,
We apologize for the issue you are facing regarding your billing and subscription details. Thank you for raising this concern.
When you sign up for Rank Math, you should receive an invoice for your purchase via email. This invoice will detail the amount charged and the frequency of the recurring charges. If you have received three emails, it may indicate that you have multiple subscriptions or charges.
To clarify your annual charges, you can check the details in your email receipts. If you need further assistance, please reply to this ticket with the specific details of the charges you see in your emails, and a human agent from our support team will assist you.
Regarding the subscriptions not showing up in your account, it could be due to using a different email address during sign-up. Please ensure that you are logged into the correct account associated with your purchase. If the subscriptions still do not appear, please provide us with the email address used for the purchase, and we can help resolve this issue.
Thank you for your understanding, and we look forward to assisting you further!
Sources:
How to Download or Update My Invoice » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see that your profile badge has already changed to Business.
You can download the PRO plugin from your Rank Math account dashboard:
https://rankmath.com/my-account/
If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account or you can try in the incognito mode of your browser.
Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Regarding the renewal billing, the price of the Rank Math Business subscription renewal is $299.88 (ex VAT). For more details, you can check our pricing page: https://rankmath.com/pricing/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
