Billing Issue – Gabriel Touchette

#1097068
  • Resolved Mca

    1 month, 3 weeks ago

    Rank Math free

    I am getting billed twice for Rank Math and need cancel one as I am not using the services. However I can’t find the account that is billing me!

    I will share some details below to help you find my accounts and payment history

    Thank you
    Gabriel Touchette

    Transaction Date
    Aug 26, 2025
    Posted Date
    Aug 27, 2025
    Payment Type
    Online
    Foreign Currency Details
    Purchase Amount
    $68.85 USD
    Merchant Details
    fsprg.uk

    Transaction Details
    Transaction Date
    Aug 11, 2025
    Posted Date
    Aug 12, 2025
    Payment Type
    Online
    Foreign Currency Details
    Purchase Amount
    $96.44 USD
    Conversion Rate
    1.411032
    Merchant Details
    fsprg.uk

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mca

    1 month, 3 weeks ago

    Rank Math free

    my email is g***********@g********

    Reinelle

    1 month, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    The email address you shared does not have any active subscription.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    RankBot

    3 weeks, 1 day ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Billing Issue – Gabriel Touchette’ is closed to new replies.