Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused.
The email you shared is associated with this account you are using to contact us and unfortunately, there is no subscription on the account.
Can you please search and share the receipt from FastSpring.com so we can verify this?
We need to see the order number that starts with RANKMATH2#####-####-#####
We look forward to hearing back from you.
Thanks.
I opened up a case with my bank, I received no confirmation from FastSpring nor any notice of changes in the terms for the account. The account might still be under c****@t*************** and that email has not been used in 5 years when I acquired the .com
Hello,
We have found your account and subscription under the email address you provided.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
About the partial refund, we have escalated the request with our accounts team, and we shall hear from them soon.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Hello,
As promised, we have initiated a partial refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Just cancel the subscription – we are moving off – only use it on a few sites and next year we will be having this same conversation again. We are going to move off wordpress and over to webflow.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
We have been migrating off of wordpress after the Automatica business not sure if it is stable platform. And in webflow, we can connect our app to webflow and create personalized experiences that are just too hard to do in WordPress. Thank you for taking care of this.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
