Billing/Customer Support

#360466
  • Resolved Anonymous

    3 years, 9 months ago

    Rank Math free

    Hello, This is the account that I think you might be biling me for today: order #RANKMATH210313-2918-19126
    user:eduardomeire
    email: i***@s**************

    Please cancel this account and refund my money ASAP. I had no knowledge of this account, I don’t use this service and I have only ever received an email from one year ago. With my limited information, I can’t even look up an account if I wanted to.

    Thank you,
    Ed

Viewing 1 replies (of 1 total)
  • Miguel

    3 years, 9 months ago

    Hello,

    Thank you for contacting the support.

    Sorry to disappoint, but our refund policy does not extend for the renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).

    You can cancel the automatic subscriptions by following this guide:
    https://rankmath.com/kb/cancel-subscription/

    We sent out an email reminder 7 days prior to the charge. Did you not receive that?

    Please let us know, we are here to assist.

    RankBot

    3 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Billing/Customer Support’ is closed to new replies.