Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems you have opened this ticket with your Rank Math Free account.
Please first login to your Rank Math PRO account with the email and password you used to purchase your subscription at https://rankmath.com/my-account/
Then head over to your WordPress Dashboard > Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math PRO account to fix the issue.
Please refer to the screenshots:
Once you click Connect Now, you’ll be redirected to rankmath.com where you’ll be able to connect your account to activate your license. You must use the same Rank Math account that you used when you subscribed to a Rank Math PRO plan.
Here is our detailed guide on how you can connect your website with Rank Math PRO:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Hope this helps you. Looking forward to helping you.
Thank you.
no.
i mean it keep pending on paypal. what can I do.
Authorization
July 2, 2022 at 11:58:14 PM GMT+8Transaction ID: 0GN87167PP054761J
Payment status: PENDING
Payment type: Authorization
Authorization expiration date: July 31, 2022
Hello,
In this case, we recommend getting in touch with PayPal to determine what’s the hold up on your purchase.
Let us know how this goes.
Thank you.
hi, i have contact the paypal. they said it needs you to capture.
i don’t know why so difficult, i use yoast a few years, I just want to try yours.
Hello,
We’re really sorry for the inconvenience you’re facing.
We’ve forwarded your transaction ID to our team for further investigation.
We will get back to you shortly.
Looking forward to helping you.
Transaction ID: 0GN87167PP054761J
Hello,
We’re sorry for the unfortunate delay.
We checked further and the order is canceled. The amount should be credited to your account (if not already). You can also reach out to PayPal for more details regarding this.
As the order is canceled, you can purchase the subscription again to activate the PRO features.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
A credit card is needed to be verified with a PayPal account for automatic subscriptions in case there is no balance in your PayPal account. That is a requirement set forth by PayPal.
Hope that helps and please feel free to let us know if you require any assistance.
Thank you.
Please checkout with a PayPal account from the United States.
do you only accept the American user?
got it , i have to turn off my VPN,
anyway, your checkout process is terrible
Hello,
We’re really sorry for the inconvenience you faced.
Indeed VPN causes issues with transactions and it is recommended to use your actual ISP to make the purchase.
However, we’re glad that you were able to make the purchase.
Please feel free to let us know if you require any assistance.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
