Beaver Themer 500 Request - Support

Resolved Guillermo Figueredo
3 years, 9 months ago

Rank Math free
Content AI Starter

Hi,

The latest version of Rank Math is generating 500 requests on some pages built with Beaver Builder and Beaver Themer.

As soon as we deactivated Rank Math everything gets resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

Reinelle
3 years, 9 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please confirm if the 500 requests you are referring to is 500 error? If so, please check your website’s error log to investigate this issue further. You can also get in touch with your web host for assistance.

If not, we can also take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Thank you, and we really look forward to helping you.

Guillermo Figueredo
3 years, 9 months ago

Rank Math free
Content AI Starter

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Guillermo Figueredo
3 years, 9 months ago

Rank Math free
Content AI Starter

Hi! Info updated. Thanks!
Reinelle
3 years, 9 months ago
Hello,

Thank you for the follow-up, and sorry for the delay.

I’ve replicated the issue on your site, and it seems that there are some PHP values that are too low which you should increase. Please get in touch with your web host and ask them to set the following values:
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
Once done, please clear your website’s cache and let us know if the issue still persists.

I hope that helps. Thank you, and looking forward to your update.
RankBot
3 years, 8 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Beaver Themer 500 Request’ is closed to new replies.