Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
The email that was used can NOT be accessed. It is tied to a email address that can not be accessed as that email has 2 factor authentication tied to a contract phone number that ran out years ago.
The problem here is, how on earth have you managed to charge the card years down the line having changed it numerous times?
I am not subscribed to anything and my bank details reflect that. Today I am now subscribed
one of the emails that may have been used could of been e*********@i*********
Hello,
Can you please confirm the email address added in the Sensitive data section is yours?
Also, you subscribed to the PRO version in 2020, and the subscription is active.
Our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
Please let us know. We are here to assist.
Yes, email can not be a there should be absolutely no subscription running how has this been setup?
Again, tonight charges have been made to my account. That’s £120 in 3 days.
Let me remind you, having checked my bank there has been absolutely no attempts to take money from my bank for the said subscription. I also asked the bank to bar all payments to this site and you have still yet again managed to take money from my bank. The details I currently have are brand new. You simply should not be able to take payments from my bank full stop.
Do stop those transaction charges immediately
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
