Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please confirm whether you are using any page builder plugins? If yes, then which one?
Looking forward to helping you.
Thanks.
Hi,
Yes, i’m using Divi builder.
Hello,
Thanks for your reply.
Please follow the below tutorial guide for a plugin-theme conflict test, disable all the plugins, and activate a default WordPress theme, and see if the issue is still there:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know how that goes.
Thanks.
I have test with your tutorial, but again, there is no good count words.
A little more 300 instead of more than 1000.
Hello,
Thanks for your reply.
Could you please record a screencast of the issue and share it in the Sensitive Data section of this ticket so that we can understand the insights of the issue? You may use a tool like loom to easily record and share the screencast. You can access the Sensitive Data section by editing the first post on this ticket.
Looking forward to helping you.
Thanks.
https://www.loom.com/share/000bece067f7491ca0b0e4ba5292dd58
=> 1074 words in this text block
=> RankMath say 194 words for all the page
Any idea of the problem ?
Hello,
Thank you for following up.
I’ve checked your screencast, and it seems that the 1074 you are referring to are the characters count, not the word count. You can check the paragraph in online tools like this to confirm.
You can also visit this link for more information:
https://rankmath.com/kb/score-100-in-tests/#overall-content-length
Please note that these tests are only there for your reference to help you in optimizing your pages/post content. If you feel any of them doesn’t apply to your page, please feel free to ignore them.
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance.
Hello,
Thank you for the update.
Could you please point out which link are you referring to?
If you’re referring to our knowledge base link, please clear your browser’s cache or try in incognito mode (Google Chrome).
I hope that helps. Thank you, and looking forward to your update.
Hello,
Thanks for getting back.
Please check the link and let us know if you need any further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
