Avada Theme Conflict

#73976
  • Resolved Toby J. Miletta

    4 years, 1 month ago

    Rank Math free

    Hello,
    I am using:
    Wordpress: 5.4.2
    Avada Theme: 7.01
    RankMath: 1.0.46

    For some reason, I can no longer edit my pages. When I open a page to edit, there is no content and Rank Math is collapsed – and unable to be expanded (https://ibb.co/rkyMRTY). If I deactivate Rank Math, I can edit my page (https://ibb.co/SsghgQ1), but obviously my SEO stops working.

    I have already completed the Troubleshooting mode (deactivate all plugins). In troubleshooting mode, I activated my theme (Avada) and was able to edit pages. I then activated RankMath and was no longer able to edit pages.

    Any advice? Thank you

Viewing 10 replies - 1 through 10 (of 10 total)
  • Alberto

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Toby J. Miletta

    4 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    4 years, 1 month ago

    Rank Math business

    Hello,

    I have been able to reproduce your issue in your server and also in a local installation and I have sent it to the dev team so they can check it and provide a solution.

    Looking forward to help you.

    Toby J. Miletta

    4 years, 1 month ago

    Rank Math free

    Thanks so much…looking forward to hearing from you.

    Pratik

    4 years, 1 month ago

    Hello,

    I am seeing a few errors in the console even when Rank Math plugin is not active which I think is conflicting with our plugin. Please check the screencast I added in the Sensitive Data Section.

    We’ll be debugging this issue further but can you also get in touch with the Avada developers and ask them about the errors in the console?

    Looking forward to helping you.

    Pratik

    4 years, 1 month ago

    Hello,

    Have you made any changes in your theme which could have break this? I just checked on my setup using the licensed copy of the Avada theme from ThemeForest which didn’t show any errors in the console and it worked well with Rank Math. Then I downloaded the theme from your site and the error came back.

    Please let us know if you have made any changes to the theme.

    Looking forward to helping you.

    Toby J. Miletta

    4 years, 1 month ago

    Rank Math free

    Hello – no, I have not made any changes to the theme.

    Uzair

    4 years, 1 month ago

    Hello,

    Please add a fresh Avada theme downloaded from ThemeForest if you have not made any changes as there seems to be something in your theme causing it.

    That should fix the issue.

    Toby J. Miletta

    4 years, 1 month ago

    Rank Math free

    Hello – this issue is fixed. Thanks so much for the awesome support!

    Alberto

    4 years, 1 month ago

    Rank Math business

    Hello Toby,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

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