Hello,
We apologize for the issue you are facing with the Product Schema not being detected on your production site. Thank you for providing the details and the sample product page.
To troubleshoot this issue, we recommend checking the following:
- Code Review: Ensure that the code you are using is correctly implemented and matches the working version from your testing site. Sometimes, small differences can lead to issues.
- Custom Fields: Verify that the SCF custom fields are correctly set up and populated on your production site. If the fields are empty or incorrectly named, the schema may not populate as expected.
- Caching: If you have any caching plugins enabled, try clearing the cache to ensure that the latest changes are reflected on your site.
- Schema Validation: Use the Google Rich Results Test to validate your schema as it may provide more insights than the Schema.org validator.
- Error Logs: Check your site’s error logs for any PHP errors or warnings that might indicate issues with the schema generation.
If you continue to experience issues, please reply to this ticket with any specific error messages or additional details about your setup, and a human agent from our support team will assist you further.
Thank you for your understanding, and we look forward to helping you resolve this issue!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Schema structure is currently not existent on the affected product page.
For the code to work, you need a product schema assigned to your product page. Please add one by following this guide: https://rankmath.com/kb/product-schema/
We would like to check the issue on your website but we are currently blocked by your website when we try to login as an admin to your WP dashboard. Can you please verify that so we can debug the issue?
If you are using geo-blocking, please temporarily unblock the country Portugal, India, Nigeria, Bangladesh and the Philippines so we can further inspect your website.
Looking forward to helping you.
Hi Jeremy,
Thank you for taking a look!
To me it looks like “Product” scheme is applied to this custom post type fine.
Also, sorry about the geo-blocking. I just whitelisted overseas access so it’d be great if you try logging-in again now. The temporary login link is still available for another 20 days.
Thanks in advance for your help!
Regards,
Mayumi
Hello,
We checked your website and it looks like the custom GROOWAVE theme you’re using on your website is preventing Rank Math from generating the scheme code on your inventory post type.
Since this is a default post type of this theme, we can’t check the conflicting issue by activating some other theme.
In this case, we suggest you contact your theme developer and make sure Rank Math can push the schema code on your page source.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi Rakibuzzaman,
Thank you for your insight!
I just talked to the theme developer and he seems to have no idea what is blocking RankMath’s code generation.
Could you please tell us specifically which part of the custom theme GROOWAVE is causing the bottleneck so that we can give him a hint for the investigation?
Regards,
Mayumi
