Automatic updates doesn’t work

#313098
Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    It seems that you are using a PRO plugin. Please disconnect your website from your Rank Math account and go to your website to reconnect the account again.

    Head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
    disconnect account
    connect account

    See if this fixes your issue.

    Let us know how that goes. Looking forward to helping you.

    Thanks for the fast answer.

    I already did this 2x times, but it didn’t help.

    Any other idea?

    Hello,

    Please head over to your WordPress Dashboard > Rank Math > Status & Tools > System Status tab, copy the system info of your website, and paste it here so we can further check the issue.

    Looking forward to helping you with this one.

    Here we go:

    
    ### rank-math ###
    
    version: 1.0.78
    pro_version: 3.0.1
    database_version: 1
    plugin_plan: Free
    active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, local-seo, 404-monitor, content-ai, image-seo, instant-indexing
    refresh_token: Token vorhanden
    permissions: 
    	AdSense: Nicht vergegeben
    	Analytics: Vergeben
    	Search Console: Vergeben
    rank_math_404_logs: 32 kB
    rank_math_redirections: Nicht gefunden
    rank_math_redirections_cache: Nicht gefunden
    rank_math_internal_links: 80 kB
    rank_math_internal_meta: 16 kB
    rank_math_analytics_gsc: 80 kB
    rank_math_analytics_objects: 32 kB
    rank_math_analytics_ga: Nicht gefunden
    rank_math_analytics_adsense: Nicht gefunden
    rank_math_analytics_keyword_manager: 16 kB
    
    ### wp-core ###
    
    version: 5.8.2
    site_language: de_DE
    user_language: de_DE
    timezone: Europe/Berlin
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 2
    dotorg_communication: true
    
    ### wp-dropins (1) ###
    
    advanced-cache.php: true
    
    ### wp-active-theme ###
    
    name: Divi (Divi)
    version: 4.14.4
    author: Elegant Themes
    author_website: http://www.elegantthemes.com
    parent_theme: none
    theme_features: core-block-patterns, widgets-block-editor, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, editor-style, widgets
    theme_path: /hp/cy/aa/ec/www/prod/wp-content/themes/Divi
    auto_update: Deaktiviert
    
    ### wp-plugins-active (17) ###
    
    Complianz | GDPR/CCPA Cookie Consent: version: 5.5.3, author: Really Simple Plugins, Automatische Aktualisierungen aktiviert
    Divi Image Hover: version: 2.0.2, author: Divizoom, Automatische Aktualisierungen deaktiviert
    Divi Supreme Pro: version: 4.7.47, author: Divi Supreme, Automatische Aktualisierungen deaktiviert
    EcoTravia: version: 0.5, author: Oliver Heinrich, Automatische Aktualisierungen deaktiviert
    Email Encoder - Protect Email Addresses: version: 2.1.2, author: Ironikus, Automatische Aktualisierungen aktiviert
    EWWW Image Optimizer: version: 6.3.0, author: Exactly WWW, Automatische Aktualisierungen aktiviert
    Maintenance: version: 4.03, author: WebFactory Ltd, Automatische Aktualisierungen aktiviert
    MainWP Child: version: 4.1.8, author: MainWP, Automatische Aktualisierungen aktiviert
    OMGF: version: 4.5.12, author: Daan from FFW.Press, Automatische Aktualisierungen aktiviert
    Pods - Custom Content Types and Fields: version: 2.8.8.1, author: Pods Framework Team, Automatische Aktualisierungen aktiviert
    Rank Math SEO: version: 1.0.78, author: Rank Math, Automatische Aktualisierungen aktiviert
    Rank Math SEO PRO: version: 3.0.1, author: Rank Math (latest version: 3.0.2), Automatische Aktualisierungen deaktiviert
    Salt Shaker: version: 1.2.9, author: Nagdy, Automatische Aktualisierungen aktiviert
    Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: version: 2.4.1, author: Supreme Modules, Automatische Aktualisierungen aktiviert
    wpDataTables: version: 3.6, author: TMS-Plugins, Automatische Aktualisierungen aktiviert
    WP Rocket: version: 3.10.5.1, author: WP Media, Automatische Aktualisierungen deaktiviert
    Yoast Duplicate Post: version: 4.3, author: Enrico Battocchi & Team Yoast, Automatische Aktualisierungen aktiviert
    
    ### wp-server ###
    
    server_architecture: Linux 4.15.0-159-generic x86_64
    httpd_software: Apache
    php_version: 7.4.26 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 1024
    memory_limit: 1024M
    max_input_time: -1
    upload_max_filesize: 2G
    php_post_max_size: 2G
    curl_version: 7.58.0 OpenSSL/1.1.1
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    
    ### wp-database ###
    
    extension: mysqli
    server_version: 5.7.36-0ubuntu0.18.04.1
    client_version: mysqlnd 7.4.26
    
    ### wp-constants ###
    
    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /hp/cy/aa/ec/www/prod/wp-content
    WP_PLUGIN_DIR: /hp/cy/aa/ec/www/prod/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 1024M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: true
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined
    
    ### wp-filesystem ###
    
    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable
    
    

    Hello,

    It seems that you are using a PRO version of the plugin and you are connecting it with Free Rank Math account.

    Could you please share the email address you used for your Rank Math PRO account in the Sensitive Data section so we can confirm it and further help you with your issue?

    You can disconnect and reconnect your account again and this time, please ensure that you are using your PRO account.

    Looking forward to helping you.

    Yes, it looks that the account was linked the wrong way (I already opened a ticket for this in the past). I bought the account accidentally with o*********@g********

    Can you link the account to i***@e***********, please?
    Currently it’s linked to o*********@e***********

    Hello,

    I have forwarded this ticket to our accounts department to further check your account. You should hear from them shortly.

    Looking forward to helping you.

    Hello,

    None of the email addresses you provided have an active subscription on them.

    Could you please search and forward us a receipt from FastSpring with the information about the purchase such as the order number?

    Looking forward to hearing back from you.

    Hello Miguel,

    please search for my partner Raphael Trittner.
    For billing purposes we ordered the license with his e-mail i***@r***************.

    Please have a look this screenshot:
    https://1drv.ms/u/s!AsST8uFsPlB6t8op9dQku8buu0F-Qw?e=2N6D37

    I hope this helps.

    Best regards,
    Oliver

    Hello,

    We have found the subscription under the email address we shared in the sensitive data section.

    Do you want us to merge the accounts from all email addresses you mentioned here under a single email? If so, which email address would you like to keep using?

    Looking forward to hearing back from you.

    yes, that’s also my email address. I use it for my travel blog empfehlbar.de

    Is it possible to keep my free account with o*********@e************ and merge the Pro account to i***@e***********, please?

    Thanks a lot!
    Oliver

    Hello,

    Thank you for your patience.

    We have merged your accounts under the chosen email address. If you would like to have a Free account under the email address where the PRO was you can sign up with that email on our website again.

    Please check on your end if everything is working as expected.

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Great, now it works!
    Thanks a lot for the fast assistance!

    Merry Christmas!
    Oliver

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Merry Christmas!

Viewing 14 replies - 1 through 14 (of 14 total)

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