Hello,
We apologize for the issue you are facing regarding the unexpected PayPal payment. Since you mentioned that you have no active subscription, it’s possible that there may have been a mistake or an error in the billing system.
To resolve this, we recommend checking your PayPal account for any details regarding the transaction. If you still believe this charge is incorrect, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention, and we look forward to helping you resolve this issue.
Sources:
How to Cancel Your Rank Math Subscription » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hi
Thanks for reaching out.
That’s true i have found an other forgotten account wich billed me automatically but i’d never received any message to remind me the limit unfortunately.
The account is the one with this email address : a*********@i***********
I don’t know if you can do something related to this.
I’ve stopped the automatic payment but i don’t need the pro version anymore.
Thanks in advance
Best regards
Eric
Hello,
To prevent your subscription from automatically renewing, please follow this guide to cancel it. The process is the same for all subscriptions.
Please note that our refund policy does not cover subscription renewals, except in cases where the renewal reminder, which we send 7 days in advance, was not received. If this applies to your situation, please let us know.
Best regards,
Hi,
tahnks for yout answer.
This is exactly what i said in my previous message without knowing this rule.
I didn’t received any message from rank MAth as a reminder for my subscritpion.
It’s easy to see for me as the email used for the account isn’t a frequent used email for me and i only received 12 emails on this this year.
It’s not in the spam too and it a sure fact because i received the emails from Rank Math after renewal withour problem.
Hope you will understand my english.
thanks in advance for your consideration.
Best regards
Eric
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hi
I appreciate the way you managed my problem and the communication you had with me.
I’m sure to come back later when i will rebuild some websites.
Thanks a lot for your consideration
Have a nice day.
Eric
Hello,
We are glad to know that this issue has been resolved. Thank you for letting us know.
This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.
We appreciate your patience and cooperation throughout this process.
Thank you for choosing Rank Math.
