Auto update problem

#175874
  • Resolved Václav Polák

    4 years, 8 months ago

    Rank Math free

    Hello,

    Today I received an email that the automatic update of the RankMath SEO plugin was not performed.This email is from web bigeawine.eu (client`s web). Plugin was install client. See below, can you give me more information?

    Message from web:
    Rank Math SEO PRO
    Používáte zastaralou verzi 2.2.0. Můžete aktualizovat na nejnovější verzi 2.5.0. Zobrazit podrobnosti o verzi 2.5.0
    Kompatibilita pluginu s WordPressem 5.7: 100% (podle autora pluginu)
    | Automatická aktualizace naplánována za 5 hodinami.

    Automatic updates are not available. Please connect Rank Math SEO PRO for automatic updates.

Viewing 1 replies (of 1 total)
  • Anas

    4 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please login to your Rank Math PRO account here:
    https://rankmath.com/my-account/

    Then, please follow the below steps:

    Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
    Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
    Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    That should fix the issue.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    4 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Auto update problem’ is closed to new replies.