Hello, we apologize for the issue you are facing regarding auto-renewal. If you haven’t received any auto-renewal notifications or if it hasn’t processed, it could be due to several reasons such as payment method issues or subscription settings.
To get more specific assistance, we recommend replying to this ticket, and a human agent from the Rank Math Support team will be able to help you further with your account details and resolve the issue. Thank you for raising this concern!
I am not using the service and still, I haven’t received any remainder then also the auto payment was made without informing me.
Hello,
Thank you for contacting the support.
The renewal is for your Content AI credits purchased on September 29, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with the request.
but I haven’t got an email
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
