Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Can you please confirm, was this redirection working before the update?
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Isn’t this an option I could check in settings?
Can you just tell me what is it called?
Hello,
Could you please confirm if your Redirection module is enabled? Head over to Rank Math > Dashboard > Redirections.
If you find it disabled then please enable it. If this answer didn’t help and you want us to further take a look into this issue then kindly share your login details.
Looking forward to helping you.
Thank you
From dashboard redirections are enabled
The settings are as follow:
Debug Redirections off
Fallback Behavior default 404
Redirection Type 301 permanent move
Auto Post Redirect off
Hello,
For us to further determine what term you are looking for, could you please let us know the details of your explanation here?:
When I write just a part of the link, it should redirect to the closest result…
example: https://citykingmedia.com/ser should go to https://citykingmedia.com/services.
Did you create this redirection using Rank Math’s redirection rule? You may check that under WordPress Dashboard > Rank Math > Redirection and the redirection rules are listed here.
If it still seems I am missing something, please let us know.
Looking forward to helping you. Thank you.
When I installed the plugin, this type of redirection was already activated.
I would type in the domain name / a single letter and it would redirect to the closest path.
example:
I would write http://citykingmedia.com/s and it would go to http://citykingmedia.com/services
I would write http://citykingmedia.com/co and it would go to http://citykingmedia.com/contact
Now it’s gone.
I don’t know the proper term, but seen that you guys are into SEO I thought you might know.
Hello,
Those redirections are created by WordPress by default and have nothing to do with our plugin. If you haven’t disabled them using a filter then one of the plugins that you are using must be causing the issue. You can use the following guide to figure that out: https://rankmath.com/kb/check-plugin-conflicts/
Let us know how that goes. Looking forward to your update.
Thanks.
Oh yes,
I am sorry for the confusion.
Thank you for your patience 🙂
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
Thank you.
