Hello,
I apologize for the issue you are facing with the Authors section not loading in the Titles & Meta section. This can sometimes happen due to various reasons, such as plugin conflicts or caching issues. Here are a few steps you can try to resolve the issue:
- Clear Cache: If you are using a caching plugin, clear your site cache and browser cache to see if that resolves the issue.
- Disable Other Plugins: Temporarily disable other plugins to check if there is a conflict causing the Authors section not to load.
- Check for Updates: Ensure that your Rank Math plugin is updated to the latest version.
- Browser Console: Check your browser’s console for any errors that might indicate what is going wrong.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we appreciate your patience!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be caused by a conflict with one of your plugins/theme.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
We noticed that you have a very old Rank Math PRO plugin activated due to your expired subscription. We advise you disable it pending when you resubscribe to avoid any unexpected errors/issues.
Thank you.
