author redirect

#107731
  • Resolved Alberto

    3 years, 12 months ago

    Rank Math free

    Hi, it happens that when wanting to open the url of a site author it does not open that url, it redirects to the home page when I do not have that redirection activated in the redirects section, I would like to know how to solve this.
    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Alberto

    3 years, 11 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ā€‹ā€‹ā€‹ā€‹ā€‹ā€‹ā€‹
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Alberto

    3 years, 11 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    3 years, 11 months ago

    Rank Math free

    Just confirming that you now have access to my website, I’m still waiting for the update, thank you very much

    Reinelle

    3 years, 11 months ago

    Hello,

    Iā€™m sorry for the delay and for any inconvenience this issue may have caused you.

    Could you also provide the affected URL/s in the Sensitive Data section for us to further investigate?

    Thank you and looking forward to helping you.

    Alberto

    3 years, 11 months ago

    Rank Math free

    really? Have you taken all this time just to ask me which url is affected? when I have already said in my original message that it is the url’s of the authors

    Uzair

    3 years, 11 months ago

    Hello,

    We’re sorry you are having issues with the Author page redirecting to the Homepage. Kindly check the Author Titles and Meta options in the Rank Math Settings and check if the Author archives are “disabled”

    If it is disabled, kindly enable it back.

    Here’s also a Screencast video to help you walk through the issue >> https://www.loom.com/share/8ee693eb67a04a09a50995ef58c8268b

    With that said, we do not recommend enabling author archives, especially if you do not have 10s of authors on your website.

    We hope that helps.

    Alberto

    3 years, 11 months ago

    Rank Math free

    Love it, your answer has really helped me Uzair, fast and direct, thank you very much

    Michael Davis

    3 years, 11 months ago

    Rank Math pro

    Hello,

    We are super happy the issue is resolved.

    If you have any other questions in the future, please open a new forum ticket and will be glad to help you.

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)

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