Hello,
We apologize for the issue you are facing with the Author Profiles after updating the plugin. The error message indicating a critical error on your website could be related to a conflict with another plugin or theme, especially if they are using an older version of Action Scheduler.
To troubleshoot this issue, we recommend the following steps:
- Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the issue persists. If the error goes away, reactivate the plugins one by one to identify the conflicting plugin.
- Theme Conflict: Temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is related to your current theme.
- Clear Cache: Ensure that you clear all caches, including server cache, after making any changes.
- Error Logs: Check your server’s error logs for more specific information about what might be causing the critical error.
If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for bringing this concern to our attention!
Other plugins are conflicting the error. Only Rankmath is conflicting the issue
Other plugins are not conflicting the error. Only Rankmath is conflicting the issue
Hello,
Thank you for contacting us again. We’re sorry that you’re experiencing this issue with our plugin. We appreciate your cooperation and patience as we try to find a solution for you.
To be able to help troubleshoot this, we’ll need to see your debug log to understand what is causing the error on your website. The debug log is a file that records any errors or warnings that occur on your site. It can help us identify and fix the problem faster.
To share your debug log with us, please follow these steps carefully:
- Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
- Before the line that says /* That’s all, stop editing! Happy blogging. */, add this code:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.
- Go to your website and try to perform the action that caused the error again, i.e. visiting the author pages. This will trigger the error and generate the debug.log file.
- Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
- Send us a copy of the debug.log file. You can use a service like pastebin.com or wetransfer.com to upload it and share the link with us.
We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.
Thank you for using Rank Math.
I am not able to do it. Can we connect on a google meet link
Hello,
Unfortunately, our scope of support does not extend to chats, phone calls, or remote applications like AnyDesk, Zoom apps, or Meet.
However, after checking your website we can see the author page is working properly without any issues:
Can you please confirm if you already managed to resolve the issue?
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
