Hello,
We apologize for the issue you are facing with your Author page giving a critical error when the Rank Math plugin is activated. This type of error can occur due to conflicts with other plugins or themes, or it may be related to an outdated version of PHP or other components on your site.
To troubleshoot this issue, we recommend the following steps:
- Check for Plugin Conflicts: Deactivate all other plugins except Rank Math and see if the issue persists. If the error goes away, reactivate the plugins one by one to identify the conflicting plugin.
- Update PHP Version: Ensure that your server is running a compatible version of PHP. Rank Math recommends using PHP 7.4 or higher.
- Clear Cache: If you have any caching plugins or server-side caching, clear the cache after making changes.
- Check Error Logs: Look at your server’s error logs for more specific information about what might be causing the critical error.
If you continue to experience issues, please reply to this ticket with any error messages you see in your logs or on the screen, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention!
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.
If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Having an error log will help us determine what is causing the issue.
Also, it seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Looking forward to helping you.
