Author entity missing in article schema - Support

Resolved Stanley Sunday
2 years, 9 months ago

Rank Math free

I have activated your plugin on my site – todaypoliticsng[dot]com – but the author entity in article schema is missing.

What could have caused this?

Viewing 10 replies - 1 through 10 (of 10 total)

Azib Yaqoob
2 years, 9 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

I tested your homepage URL in the Rich Results Test tool and it passed the test and does not show any schema-related issues.

Can you please share the affected URL so that we can investigate the issue?

Looking forward to helping you. Thank you.

Stanley Sunday
2 years, 9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Reinelle
2 years, 9 months ago

Hello,

I’ve checked the page, and indeed there’s a missing field “author” warning from the rich results page.

In this case, please ensure that you’re using the latest version of Rank Math.

Also, ensure that the author archives are enabled at WordPress Dashboard > Rank Math > Titles & Meta > Authors.

Then, open the post/page, remove the Article Schema and add it again.

Once done, clear the website cache and check the URL with Rich Snippet Tool.

I hope that helps.

Thank you.

Stanley Sunday
2 years, 9 months ago

Rank Math free

All what you advised has been done but the problem still persist.

But immediately I activate another plugin and deactivate Rank math the problem will be solved.

Jeremy
2 years, 9 months ago

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Stanley Sunday
2 years, 9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Prabhat
2 years, 9 months ago

Rank Math agency

Hello,

I logged into your website’s admin area but the login that you’ve created has very limited access. I was unable to access even the dashboard of Rank Math.

Please verify the situation and elevate the access to admin level so that we can investigate the issue further.

Looking forward to helping you.

Thank you.

Stanley Sunday
2 years, 9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Stanley Sunday
2 years, 9 months ago

Rank Math free

Use the new credentials to move in

Jeremy
2 years, 9 months ago

Hello

Upon further inspecting your website, I have noticed that the issue is being caused by the Molongui Authorship plugin which replaces the New Resources filter with its own content filters for authors. This is most likely not an issue with Rank Math, but you may want to consult the plugin developers regarding this matter. It is possible that they could be having a filter that goes by that as well.

Please check the Rich Result Test here without the Molongui Authorship plugin:

This is done using this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

We looking forward to helping you further. Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

You must be logged in to reply to this ticket.