Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Do you have the Rank Math’s Role Manager module enabled? You can check it in your Rank Math plugin Dashboard:
If so, it could be the reason, be sure to check its settings so each role has the correct permissions.
Looking forward to helping you. Thank you.
I do, and all of the “On-Page” settings are checked for both roles. Let me know if you need any other info from me. Thank you!
Hello,
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Oddly, entering Troubleshooting mode in that plugin doesn’t work at all. I get a message saying it is enabled, then it sends me back to the WP Dashboard where it’s not enabled. I tried it several times, nothing.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Patrick,
Thanks for the logins.
Can you please also share one of your author’s logins so we can check? Or, do we have your permission for creating a few dummy accounts for testing?
Hi, feel free to create dummy accounts. Thank you!
Hello,
Thank you for contacting Rank Math today.
It looks like the temporary admin access token has already expired. Could you please extend validity for the next 24 hours so that we can get ample time to test this?
Looking forward to helping you. Thank you.
Sorry about that, it’s open for another 24 hours now.
Hi,
I am sorry but it looks like we don’t have access to create a new user account:
Could you please create one for us so we can check?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi, I added a permanent Admin account and put the password in sensitive data. Sorry about that.
Hi Patrick,
The issue seems to be only on your install.
When I tested it on my test website, an author profile could add title and description without any issue:
https://i.rankmath.com/YgxDEP
This means one of your plugins might be causing this.
No, usually we would do troubleshooting following this guide:
https://rankmath.com/kb/check-plugin-conflicts/
But, the changes are only shown to the admin. So, it won’t make any difference for authors.
I would request you to disable all plugins and enable each one by one until you find the problematic plugin.
Let us know how it goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
