Hello,
We apologize for the issue you are facing with linking your recent Rank Math purchase to your account. To resolve this, you will need to contact our support team to merge your accounts or change the email connected to your PRO plan.
Please follow these steps:
- Navigate to the Rank Math Support Forum to open a ticket.
- In the Ticket Title section, enter a one-line summary of your issue.
- In the Ticket Question section, provide details about your purchase and mention the invoice number (RANKMATH250101-3764-13159) along with your email address (v*************@g********).
- In the Sensitive Data section, include the email address you used to purchase the PRO plan.
- Click the SUBMIT YOUR TICKET button.
Once you submit the ticket, our support team will assist you in linking your purchase to your account.
Thank you for raising this concern, and we look forward to resolving it for you soon!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with the email address in the sensitive data section.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
