Assistance Required: Invoice and Pro Version Not Received for Purchase on 22/12/

#944305
  • Resolved Mohamud Ahmed Ali

    1 year ago

    Rank Math free

    Dear Rank Math Support Team,

    I hope this message finds you well. I purchased the Rank Math Pro plugin on 22/12/2024, and my payment was successfully processed via FastSpring (amount: $83.88). However, I have not yet received:
    1. The invoice for my purchase.
    2. Access to the Pro version of the plugin.

    Here are the details of my transaction:
    • Date of Purchase: 22/12/2024
    • Amount Paid: $83.88
    • Reference Number: ECOM PURCHASE #83347
    • Payment Processor: FastSpring
    • Card Last 4 Digits: 986

    I kindly request your assistance in resolving this matter as soon as possible. Please provide me with my invoice and ensure I can access the Pro version of the plugin.

    Thank you for your support. I look forward to your response.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year ago

    Hello,

    We apologize for the issue you are facing regarding your invoice and access to the Rank Math Pro version. Thank you for providing the details of your transaction.

    To download your invoice, you can visit the FastSpring Consumer Support page and fill in the required details to search for your purchase. If your invoice is not found, it will be forwarded to FastSpring’s Consumer Support for further assistance.

    For accessing the Pro version, please ensure that the email address used for your purchase matches the one associated with your Rank Math account. If they differ, you will need to contact our support team to merge both accounts or change the email connected to your Pro plan. You can do this by opening a ticket on our support forum.

    If you have any further questions or need additional assistance, please reply to this ticket, and a human agent from our support team will take over and assist you further.

    Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

    Sources:
    How to Download or Update My Invoice » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Princess

    1 year ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We need to see the order number that starts with RANKMATH2#####-####-#####

    We really look forward to hearing back from you. Thank you.

    RankBot

    11 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Assistance Required: Invoice and Pro Version Not Received for Purchase on 22/12/’ is closed to new replies.