Assistance Needed with Invoice Details

#812368
  • Resolved FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Dear Team,

    I hope this message finds you well.

    We recently noticed an invoice payment made from our company credit card, but unfortunately, the responsible person who was handling this account did not provide the necessary handover.

    Could you please help me find the account details for the attached invoice.

    Thank you for your assistance.

    Best regards,

Viewing 15 replies - 1 through 15 (of 15 total)
  • RankBot

    1 year, 6 months ago

    Hello,

    Thank you for reaching out to us regarding the invoice details. We appreciate your inquiry.

    To assist you in finding the account details for the attached invoice, you can download it from the FastSpring Consumer Support page. Here is the link to the FastSpring Consumer Support Page where you can fill in the required details and search for the invoice.

    If you encounter any issues or need further assistance, please feel free to contact our dedicated support team by opening a ticket here.

    Best regards,

    Sources:
    How to Download or Update My Invoice » Rank Math

    Reinelle

    1 year, 6 months ago

    Hello,

    Please share the last 4 digits of your card along with the first and last name used upon purchasing so we can check our system.

    You can edit your first post to include it in the sensitive data section.

    Looking forward to helping you.

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Hello Reinelle,

    Thanks for the email. I have updated the sensitive data as requested.

    Can you please check further?

    Thank you.

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Awating feedback

    Adetayo

    1 year, 6 months ago

    Hello,

    We are sorry for not getting back to you sooner.

    We have notified the billing department and they will soon respond with an update for you.

    Please don’t hesitate to let us know if you have any other questions.

    Thank you for choosing Rank Math

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Hi,

    Awaiting reply

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Hi,

    A kind reminder, waiting for a solution

    Uzair

    1 year, 6 months ago

    Hello,

    The purchase was made using the email ID we have shared in the sensitive data section.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Thanks for the information.

    Coul you please help us getting the access to this account or changing the email id to f*******@g********, as the responsible person who handled this account is no more working in our organitation.

    Should you need any documents related to our organitation, please let us know, we will share it.

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    A kind reminder to get the access for this account.

    Kindly support

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Hi,

    Good Morning, a kind reminder on the same

    Princess

    1 year, 6 months ago

    Hello,

    Can you please send an email to our billing and accounts department at s******@r*********** using the email address used to make the purchase? Then please cc the first email and tell us the preferred email address, and we will do the needful.

    We really look forward to hearing back from you. Thank you.

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Dear Ms. Princess,

    Thanks for the message.

    The person who handled this account left our organitation and we dont have his email ID access, as you notice, he was using Gmail ID.

    But, the payment was made by our organitation credit card.

    So, kindly advise how to get access to this account.

    Thanks,

    Lucky
    +971 56 588 3031

    FUH Dubai

    1 year, 6 months ago

    Rank Math free

    Hi,

    Wating for the response. Need a solution to acces this account without using this email id e************@g********

    Uzair

    1 year, 5 months ago

    Hello,

    We have changed the email ID for you. Please request a new password here:
    https://rankmath.com/my-account/

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 15 total)

The ticket ‘Assistance Needed with Invoice Details’ is closed to new replies.