asmaa

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

This issue is usually caused by some sort of blockage on the route to save the metadata on the website, a conflict with plugins, a javascript error, or a firewall-related issue.

Here is how you can fix it:

• Firstly, ensure that you have the latest version of Rank Math installed on your site.
• Check if your firewall or security plugin is blocking access to Rank Math’s files. You can do this by looking at your firewall logs and seeing if there are any blocked requests to these files:

  /wp-json/rankmath/v1/updateMeta
  /wp-json/rankmath/v1/updateSchemas
  /wp-json/rankmath/v1/updateRedirection
  /wp-json/rankmath/v1/getFeaturedImageId
  /wp-json/rankmath/v1/getHead

  If you see any blocked requests, you need to whitelist Rank Math and its files in your firewall or security plugin settings.

Learn more about troubleshooting this issue here: https://rankmath.com/kb/meta-data-not-saving/

We hope these steps help you solve the problem. If you still can’t update the metadata, please let us know. We’re always happy to help.

Thank you for choosing Rank Math.

Hello @alishaynoor,

Please open a new ticket here and let us know the issue you’re having.

Thank you for choosing Rank Math