Asking for reimbursment

#913937
  • Resolved Margherita Ruggiero

    1 year, 2 months ago

    Rank Math free

    Hi,
    I just bought a pro licence in my name by mistake as I need to purchase it in the name of the company for the company’s website.
    I already have a Rank Math pro licence for myself with another account [Moved to the sensitive data section] so I really would not know how to use this one now.
    Sorry, it’s been my mistake, but may I cancel this subscription and get reimburse?

    Thank you

Viewing 1 replies (of 1 total)
  • Jeremy

    1 year, 2 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those premium features we refunded.

    Hope that helps.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Asking for reimbursment’ is closed to new replies.