Hello,
Thank you for contacting support.
We cannot find any order in our system using that email address. Can you please share the subscription number that should be in the following format? RANKMATH########-####-#####
Looking forward to hearing back from you.
Hello again,
I can’t find it. It seems that I have no subscriptions on this account. But don’t understand how come that I got charged in October 20th, 2023 with an amount of 274,80 USD and in October 20th this year with an amount of 359,86 USD. Can you find/track the order if I forward my credit card details? Or how can I solve this issue?
thanks and best regards,
Faruk Temeltas
Hello,
The subscription is under the t**************@g******** account.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
No I haven’t received a mail from Rank Math. I think you have send an automatic email directly to our old employee Tareq Dassan (t**************@g********). He left the company by end of 2022 and still using my credit card 🙁
Is there anything I can do to get a refund?
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Please do not hesitate to let us know if you need our assistance with anything else.
